Refund & Returns Policy

Refunds and Returns Policy for bluelightdefenders.com

At Robin & Jesper LTD, we strive to ensure your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help.

1. Return Eligibility:

  • To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.
  • Please note that certain items, such as personalized or custom-made products, may not be eligible for returns unless they are defective or damaged upon receipt.

2. Initiation of Returns:

  • To initiate a return, please contact our customer service team at mirmehvish23@gmail.com within [number of days] days of receiving your order.
  • Please provide your order number, details of the item(s) you wish to return, and the reason for the return in your communication.

3. Return Shipping:

  • Customers are responsible for return shipping costs unless the item received is defective or damaged.
  • We recommend using a trackable shipping service and obtaining a shipping receipt for your records.

4. Refund Process:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, refunds will be processed to the original payment method used during the purchase within [number of days] days.

5. Non-Refundable Items:

  • Certain items are non-refundable, including gift cards, downloadable software, or products that are not in their original condition.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as applicable, with no additional shipping costs to you.

7. Contact Information:

For any queries, concerns, or assistance regarding returns and refunds, please contact our customer support team at:

8. Changes to Policy:

We reserve the right to modify or update our refunds and returns policy at any time. Any changes will be effective immediately upon posting on this page.

9. Fairness and Transparency:

Our aim is to ensure fairness and transparency in handling returns and refunds, keeping in mind the best interests of both our customers and our business.